Rick took vehicle service to a level I never knew existed. Not only was his quote for service lower than the normal shop I used to use and dealership... but then when it came time for the service, he actually said he didn't think one of the recommended services was needed and provided evidence as to why I should wait for that service. Furthermore, he sent me details photos of his entire vehicle inspection. The entire shop was done contact free (if that is important to you in COVID world). I dropped of my car the night before and used a drop box, got my service quote and approved work online, got the texts with the updates, work was completed by 10am the next day, I was able to pay online very easily, my key was in a code locked box when I arrived. I still haven't met Rick, but I feel like I know him now. Why would anyone go anywhere else?
5 Star Review by The Goldsteins
5
RIX is top notch. We have had Hondas for several years and started taking them to RIX after our old garage misdiagnosed a problem for months. Rick was able to identify the problem immediately and provided us with a timely repair! His service is excellent, unlike any other place out there. And his billing is fair, transparent, and payment is online as extremely easy. I would recommend him to anyone who will listen!
5 Star Review by Aaron Seitz
5
Thank you for taking the time to leave us the review Aaron and thank you for trusting us with the timing belt and maintenance services on your Honda Pilot! Appreciate your business 👊🏼 -Rick, owner.
I drove two hours to get here, and it was worth every minute. My Honda Element has been tied up in a Honda dealership for six months and $700 later they could never fix my problem. The dealer I bought the car from recommended Rick. He fixed the problem at a very reasonable price. I could not be happier and will make the drive again when I need help. Thank you.
5 Star Review by James Mason
5
Thank you for making the drive all the way up to Mason, Ohio from Lexington, Kentucky! Very happy we were able to get your Honda Element diagnosed and repaired and back on the road. Appreciate your business, James! 👊🏼 - Rick Williams, Owner.
RIX Automotive provided factory service at a great price on my Honda S2000. I received updates and 21 pictures of the items that were inspected via text. Everything was professional and practiced social distancing. Thank you RIX Automotive!
5 Star Review by Guan Prudhomme
5
"Rick is great to work with! He is professional and very trustworthy. He does a great job of informing of what work he recommends to have done, why it should be done, and letting me know how much it will cost prior to him doing the work. We have been taking our cars to him for years and highly recommend him!"
5 Star Review by Shannon Miller
5
"Rick completed some recent service for me on my 2008 Accord and saved me hundreds from the dealership quote. He is more thorough and professional than any dealership or repair shop I have been to before. The work was completed exactly as described and on time as promised. I look forward to coming back in the future!"
5 Star Review by Scott Edwards
5
As a new resident to the area, I had to rely on an internet search to find a good auto shop. I saw the good reviews for Rix Auto, and decided to give them a try. It turned out to be a good decision. I went in for an oil change, and it was done in a reasonable amount of time. The cost was in range of what I expected (even with getting synthetic oil, which costs more than crude), and there was even a 10% discount on labor charge (with coupon). They did an overall inspection of the car, and while there were some things noted, they did not try to push me to have it all taken care of right then and there. They give you a link to the inspection results, with photos and description, thus giving you a chance to see the issues for yourself. They even followed up a few days later to see how things were going since the oil change. Job well done.
5 Star Review by Anonymous
5
Great guy. Knows S2000s and Hondas and does meticulous work. Very easy to work with and has great prices.
5 Star Review by Chris Wolf
5
Highly recommend RIX automotive!! We had some routine maintenance services performed on our Honda Pilot. We dropped it off last night, and he delivered it back to us this morning after the work was complete. He takes photos of the work he is doing for you to see, which is helpful. Also, his prices are better than going to the Honda Dealer. We will definitely be using him for future needs with our Honda!
5 Star Review by Tamara Huss
5
Rick does a great job keeping our Hondas running smoothly! He is thorough, on-time and always available to answer questions. I highly recommend Rix Automotive!
5 Star Review by Elisabeth Wilson Galperin
5
As a DIY auto enthusiast, I’m extremely picky about letting others touch my cars. Due to time constraints, I brought in my 2004 Honda Civic with a leaking cam seal and blown head gasket. RIX made it very easy to work around my busy schedule, as they have a secure drop box for your keys and leaving your vehicle. Rick and his team are very thorough in providing diagnostic information. They did an excellent job of communicating - sending repair progress via texts and images. Detailed invoices are provided so you know exactly what work was done, and what parts were replaced. The team’s craftsmanship and attention to detail were beyond my expectations; and they stand by their work, offering to inspect repairs within a few hundred miles to ensure it is up to their standards. RIX Automotive is a place I not only trust, but a place I would recommend to anyone looking for the highest quality automotive service for extremely reasonable prices.
5 Star Review by Alan Nguyen
5
As usual Rick does an excellent job. I cannot say enough about their customer service.
5 Star Review by Jason Koslow
5
Rick is awesome and the location is easy and convenient to anywhere in Northern Cincinnati. Highly recommend Rick and his team for any of your auto repairs. The attention to detail and photos of all work performed is beyond expectations.
5 Star Review by Keith Clonch
5
Appreciate you taking the time to leave us a review Keith! Thank you for trusting us to perform the auto service on your Jeep!
my son's 2010 Honda accord was burning oil at an excelerated rate. I took it in to one place and they told me I was going to need to replace the engine for around $5200. Then my brother in law suggested Rix. He was close to an hour away from where I live and I was a bit skeptical at first but after talking with Rick and doing a bit of research.... Man, I couldn't be happier!! Not only did he not have to replace my engine but just piston rods and gaskets but saved my son and I a ton of money!! Thanks Rick, we really appreciate it!!!
5 Star Review by David Gibson
5
We started taking our Hondas to Rick about 3 years ago and now I won’t go anywhere else. The pricing is good, and the service outstanding. It’s amazing to have someone you can trust with your cars. I recommend him to anyone who needs a good mechanic.
5 Star Review by Ryan Earnest
5
I would highly recommend RIX automotive to anyone. Rick couldn’t be a nicer more honest guy. They are very thorough with their inspections and provide a very easy to read report. They even followed up with us after our most recent service to make sure everything was good. A+ service.
5 Star Review by Alex Haus
5
I had a phenomenal experience at RIX Automotive. I arrived and the team quickly diagnosed the problem on my 2013 Honda Accord. They brought me out and showed me exactly what the issue was prior to talking through the needed repairs. I was also provided with a few different repair options best suited for my budget. I was also able to work in their beautiful lounge area by utilizing the free wi-fi. Honesty and trust are two characteristics that I look for when considering my automotive repairs, and my Honda will not be repaired by anyone else in the future. Thank you RIX Automotive!
5 Star Review by Michael Silverman
5
I was incredibly impressed with Rick, his staff, and their facility. They were incredibly professional, helpful, and their customer service was outstanding throughout. I'd recommend them to anyone.
5 Star Review by Christopher Clement
5
Thank you for trusting us with the suspension upgrades and preventative maintenance on your Nissan 350z. Appreciate you taking the time to leave us a review, thank you for your business Chris! 👊🏼 Rick - Owner
Highly recommend servicing your car at Rix. They were professional and quick in relaying all of the issues we had on our Honda Pilot and got the car up and running in same day of diagnosing. The inspection report they give is very thorough, easy to know what needs immediate servicing. Definitely coming back, thank you to rick and everyone there! Services done: Alternator + Battery replaced, Transmission fluid change, Engine Oil Change
5 Star Review by Emran Nuseirat
5
Emran! Thank you for the review! Thank you for trusting us with the transmission fluid service, oil change, alternator, and battery replacment on your Honda Pilot! We appreciate your business!!! -Rick, owner.
Very impressed with Rick and the service he and his team performed on my wife’s Honda Pilot. It was due for its 105K mile service and Rick was very thorough with explaining all that would entail, was super accommodating with the scheduling and the actual service. And beat the local manufacturers service department pricing, as well!! All in all, I highly recommend Rix Automotive.
5 Star Review by Chuck Shive
5
Thank you for trusting us with the 105,000 mile service and timing belt replacement on your Honda Pilot. Appreciate you taking the time to leave us the review. Thank you for your business, Chuck 👊🏼 -Rick, owner.
So I moved to the area from just outside Chicago about 6 months ago. Had a great local place I knew and trusted and was concerned about finding something similar here. I’ve got 5 vehicles (4 Hondas and a Kia) all with well over 150k miles. I checked out some local reviews and Rix kept popping up. Gave the m a try and my search is over. Super professional shop. Quality work and very knowledgeable staff. I love the text updates and personal touch Rick gives all his customers. I know when parts are ordered and when they arrive. Selfishly I don’t want to leave this review and keep this place all to myself. Rix rocks and is worthy of your business.
5 Star Review by Doug Swanson
5