Mason Auto Repair

433 reviews
4152 Mason Pointe Drive, Mason, OH, 45040
Call Us:(513) 586-3882
5

Great customer service and great communication

Thank you for your wonderful feedback, Regan! We're thrilled to hear that you had a great experience with our customer service team. We pride ourselves on providing excellent service and clear communication. If you have any further questions or need assistance, please don't hesitate to reach out. -Rick, owner.

- RIX Automotive
5

Booked an appointment online the night before. Dropped off my car before business hours at around 7:00 AM. They send status updates on your vehicle via text and e-mail. They also explain the inspection results and answer questions via text quickly. Price is reasonable. I had to have my car battery replaced eventually and the whole experience was pleasant and a breeze! Got my car before noontime. Great work! Special kudos to Adam for helping.

Thank you for your amazing 5-star review, Ben! We are thrilled to hear about your positive experience with our online appointment booking, communication updates, and quick service. We take pride in providing a pleasant and hassle-free battery replacement for your car. We will make sure to give Adam the special recognition he deserves. -Rick, owner.

- RIX Automotive
5

I wouldn’t know an experience better than RIX especially with Adam. He was very professional and kind and I would highly recommend taking your car here.

Thank you for the great review, Nev! We're thrilled to hear that Adam provided you with exceptional service. It's always rewarding to know that our customers would recommend us. We look forward to serving you again in the future! -Rick, owner.

- RIX Automotive
5

My van had multiple issues for a long time. Multiple shops looked at it and never fixed the main issue. I brought it to Rix and they were able find and repair it. I know it was not a simple diagnosis,but they put in the extra effort. My van is working great thanks to Rix.

Stephen, thank you for choosing Rix to fix your van! We pride ourselves on our problem-solving abilities, and I'm glad we were able to diagnose and repair the main issue that others couldn't. Your kind words mean a lot to us. If you ever need anything in the future, feel free to reach out! -Rick, owner.

- RIX Automotive
5

Great service!

Thank you, Stone, for your excellent feedback! We're happy to hear that you had a great experience with our service. It's always our goal to provide exceptional service to our customers. We look forward to serving you again in the future! -Rick, owner.

- RIX Automotive
5

I had a great experience at Rix. They did a fantastic job replacing the rear main seal on my car and were very professional throughout the process. They provided regular updates and went the extra mile to make sure it was fixed correctly. 10/10 would recommend

Thank you, Keir, for taking the time to leave us a review! We're thrilled to hear about your fantastic experience at RIX. It's our priority to provide professional and thorough service to all our customers. I'll pass along your kind words to our team. We appreciate the recommendation and look forward to serving you and your Nissan Cima and Silvia again in the future! All of us here are JDM enthusiasts and appreciate you trusting us with your vehicles -Rick, owner.

- RIX Automotive
5

Great experience. Explained car issues and made very fair recommendations and most were for next visit.

Thank you for your kind words, Colette! We're thrilled to hear that you had a great experience with us. Our team takes pride in providing excellent service and fair recommendations. We look forward to seeing you at your next visit! -Rick, owner.

- RIX Automotive
5

Great service, very professional approach & a place with high skill set!! This is my place to go fir all my Toyota car repair in future!! Thanks for a great service!!

Thank you for the glowing review, Alok! We're delighted to hear that you had a fantastic experience with us. Customer satisfaction is our top priority, and we're happy to be your go-to place for Toyota car repairs. If there's anything else we can do for you, please don't hesitate to reach out! - Rick, owner.

- RIX Automotive
5

I loved the appointment reminder when I walked in I was surprised how clean it was they were very thorough on checking everything on the car and went over all that was needed they were very knowledgeable I drove home and could feel the difference on how smooth the ride was I would recommend them thanks Rick,Adam and staff

Thank you, Diane, for recommending us! We're thrilled to hear that your experience was excellent from start to finish. It's great to know that our team's attention to detail and expertise left you feeling confident about your car's condition. We hope you continue to enjoy the smooth ride, and we look forward to serving you again! -Rick, owner.

- RIX Automotive
5

Adam and Jake did a fabulous job on my baby girl - a Sebring Convertible. This was my first time visit as we were looking for a mechanic and stumbled across them in my search. they kept me informed and let me know everything that was happening or needs to happen through text. Thank You for taking care of my car and the great customer service! we will see you again but hopefully not soon.

Thank you, Mrs. Simmons, for choosing our shop and giving us the opportunity to service your Sebring Convertible. We're pleased to hear that Adam and Jake provided excellent customer service and kept you informed throughout the process. It's great to know our efforts were appreciated. We look forward to seeing you again whenever you need our expertise. Safe travels in your newly serviced car! -Rick, owner.

- RIX Automotive
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