Rick took vehicle service to a level I never knew existed. Not only was his quote for service lower than the normal shop I used to use and dealership... but then when it came time for the service, he actually said he didn't think one of the recommended services was needed and provided evidence as to why I should wait for that service. Furthermore, he sent me details photos of his entire vehicle inspection. The entire shop was done contact free (if that is important to you in COVID world). I dropped of my car the night before and used a drop box, got my service quote and approved work online, got the texts with the updates, work was completed by 10am the next day, I was able to pay online very easily, my key was in a code locked box when I arrived. I still haven't met Rick, but I feel like I know him now. Why would anyone go anywhere else?